FAQ

Frequently Asked Questions (FAQ)

ORDERS & SHIPPING

How long does shipping take?

Shipping times vary based on your location:

  • U.S. Orders: 3–7 business days

  • International Orders: 7–14 business days

Processing time is 1–3 business days before shipping.

Do you offer express shipping?

Yes. Express options will appear at checkout based on your location.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number.
If you don’t see it, check your spam folder.

My package says delivered, but I didn’t receive it.

Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages.
We recommend checking with neighbors or your local post office.

LOCAL PICK-UP

How long do I have to pick up my order?

All pick-up orders must be picked up within 5 days from the order date.

What happens if I don’t pick up my order in 5 days?

If your order is not picked up within the 5-day window:

  • It will be converted into store credit automatically.

  • A restocking fee will be applied for the inconvenience.

Can I extend my pick-up window?

Extensions are not guaranteed. Please contact us as soon as possible if you need additional time.

RETURNS & STORE CREDIT

Do you offer refunds?

No. We do not offer refunds under any circumstances.
All eligible returns receive store credit only.

How do I make a return?

Email us at support@yourstore.com with your order number and photos (if needed).
We will provide return instructions if the item qualifies.

What items are non-returnable?

We do not accept returns on:

  • Sale items

  • Accessories

  • Intimates (underwear, bras, swimsuits, bodysuits)

  • Custom or personalized items

  • Worn or damaged merchandise

How long do I have to make a return?

Returns must be initiated within 14 days of delivery.

PRODUCTS & SIZING

How do I know which size to choose?

We recommend reviewing the size chart on each product page.
If you’re between sizes, consider sizing up.

Do you restock sold-out items?

Some pieces restock, but most are limited.
Follow us on Instagram @itgirlxfantasy or join our email list for updates.

Are your items true to size?

Most of our pieces fit true to size unless otherwise stated in the product description.

PAYMENTS & CHECKOUT

What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay

All payments are secure and encrypted.

Why is my payment not going through?

Common issues include:

  • Billing address mismatches

  • Insufficient funds

  • Bank decline

Try another payment method or contact your bank.

WHOLESALE & COLLABS

Do you offer wholesale?

Not as of right now!

Do you collaborate with influencers?

We do.
Send your media kit or Instagram profile to:
📧 itgirlxfantasy@gmail.com

CONTACT US

Still need help?
We’re here to assist you.

📧 itgirlxfantasy@gmail.com
📱 Instagram: @itgirlxfantasy